WHY DOES OCPerformanceAutoParts.com ASK FOR MY POSTAL CODE?

Our OCPerformanceAutoParts.com website wants to provide you with the most complete product availability. By entering in your postal code and selecting a nearby store, we can give you the most up-to-date product availability. OC Performance Auto Parts stores will also let you know if there are any specials that apply to your order.

HOW SAFE IS SHOPPING AT OCPerformanceAutoParts.com?

Shopping at OCPerformanceAutoParts.com is very safe.

OCPerformanceAutoParts.com uses Secure Socket Layer (SSL) protocol to encrypt all transactions that require personal information. All user data is scrambled over the Internet. The log-out process is designed to protect customers using public computers.

PROTECTING YOURSELF

One of the most effective ways to protect yourself when you shop online is to only do business with reputable companies like OC Performance. With our Reserve Online and Pick Up in Store ordering, you don’t have to use your credit card online to reserve a product. Just reserve your product and pay for it at your local store.

WHERE CAN I FIND MORE INFORMATION ABOUT PRODUCTS?

OCPerformanceAutoParts.com offers product information, including manufacturer, cost, availability, and features. Customers can select and compare specific products. However, if you’re looking for more specific information and need some expertise, contact your local OC Performance Auto Parts store.

WHAT ARE THE CUSTOMER SUPPORT BUSINESS HOURS?

Customers can shop online at OCPerformanceAutoParts.com anytime. Customer Support is available 8:00 a.m. to 8:00 p.m. ET, Monday through Friday and 8:00 a.m. to 5:00 p.m. on Saturday. Contact Customer Support via email at info@OCPerformanceAutoParts.com.

IS THERE A REGISTRATION FEE FOR OCPerformanceAutoParts.com?

There’s no charge to create an account with OCPerformanceAutoParts.com. It’s completely secure and takes just a few moments.

WHY SHOULD I CREATE AN ACCOUNT WITH OCPerformanceAutoParts.com?

All your searches for parts and accessories will be tailored to you and your vehicle(s).
You won’t have to re-enter your vehicle, billing, or shipping information each time you visit OCPerformanceAutoParts.com.
You’ll have complete access to your order history.
You’ll be able to personalize your account and indicate your communication preferences.
You’ll be able to find a OC Performance Auto Parts store with ease.

CAN I MAKE A PURCHASE ON OCPerformanceAutoParts.com WITHOUT CREATING AN ACCOUNT?

Yes, if you choose to check out as a guest you will simply receive an order confirmation email and an order shipping information email. However, you will need to re-enter your mailing and billing information for any future orders. We suggest creating a OCPerformanceAutoParts.com account in order to save time on future orders.

CAN I CHECK MY ORDER STATUS ON OCPerformanceAutoParts.com WITHOUT CREATING AN ACCOUNT?

Yes, if you click on the Track Order link within the header or footer section of OC Performance, you will be taken to the Track Order page. Once on that page, you will have the option to track an order as a guest by entering in an order number and email address and clicking on the Track Order button. If the order is successfully found, the order details along with real time order status information will be displayed.

CAN I CHECK ON MY ORDER HISTORY ON OCPerformanceAutoParts.com WITHOUT CREATING AN ACCOUNT?

OCPerformanceAutoParts.com does not save guest order history. Order history is a benefit of creating a OCPerformanceAutoParts.com account.

WHY DOES OCPerformanceAutoParts.com DISPLAY GST, PST, OR HST?

Since OCPerformanceAutoParts.com is available in all provinces and territories of Canada, we display the tax applicable at the local OC Performance Auto Parts store you selected to pick up your order.

HOW CAN I FIND OUT ABOUT EMPLOYMENT OPPORTUNITIES?

If you’re interested in joining the OC Performance family, visit www.OCPerformanceAutoParts.com/career

OC Performance Rewards – MY PROFILE & PREFERENCES FAQ

WHAT INFORMATION DO I NEED TO PROVIDE WHEN I COMPLETE MY PROFILE ONLINE?

To complete your OC Performance Rewards profile, you will need to sign up for a OC Performance account. To sign up for a OC Performance account, you will need to provide your name, email address, and phone number. You will also need to establish a password that is easy for you to remember.

I DEACTIVATED MY ACCOUNT BY MISTAKE, AND I HAD POINTS ON IT. CAN I GET MY REWARDS BACK?

No, you can enroll in the OC Performance Rewards Program again, however, any pending OC Performance Rewards will be reset.

WHAT IF I CHANGE MY PHONE NUMBER?

Don’t worry. Because OC Performance Rewards tracks your rewards with your account information, none of your OC Performance Rewards, activity will be lost. If you changed the phone number that was registered with OC Performance Rewards, simply sign in to your OCPerformanceAutoParts.com account and update the phone number on the “My OC Performance Rewards” page in “My Account” to continue to earn points and OC Performance Rewards.

CAN I REVIEW MY OC Performance Rewards ORDER TRANSACTION HISTORY ONLINE?

Yes, sign in to your OCPerformanceAutoParts.com account. Go to the “My Account” drop down at the top of the page and go to your “My OC Performance Rewards” section. All in store and online transactions will be listed.

CAN I TURN EMAIL NOTIFICATIONS ON/OFF?

Yes, you can change your email notifications settings in ‘My Account’.

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